Membership Holds
We understand that life happens. If you need to temporarily pause your membership due to travel or medical reasons, you can place it on hold for one to up to three months one time each year. Simply fill out a Membership Update Form at the YMCA or download it here and email it to membershipservices.com. After the three-month hold period, your membership dues will automatically resume. If you choose to cancel before that, please contact the YMCA a minimum of seven (7) days prior to your next dues draft.
Membership CanceLlations
We hope you enjoyed the facility and your membership with the YMCA. Before you cancel, please review our cancellation policy
- You understand that if you decide to cancel your membership, written notice is required a minimum of seven (7) days before your next draft date.
- Cancellations take effect the next full monthly billing period after the YMCA receives written notification. This may result in one final draft on your account, depending on your draft date.
- For any requests received within these notice periods, refunds will not be issued regardless of usage.
- The membership services staff will not complete a termination over the phone. A membership update/termination form must be completed and signed by you, the member. This form is available at the Y front desk or can be download and sent to [email protected]. If you choose to email the form, you should receive a confirmation email acknowledging we are in receipt of your request. If you do not hear from us, please follow up with the membership services desk at 304-636-4515.
REFUNDS
- When cancelling your membership, it is the responsibility of the member to check their subsequent bank or credit card statements to ensure that pre-authorized payments have been terminated and if not to inform the YMCA within 60 days of this cancellation.
- Refunds will be provided no more than 60 days into the past.
- Partial refunds for annual paid in full memberships may be refundable for the future, unused portion of the membership.
- Refunds are issued to the original payment source. Cash payments will be refunded by check.
- If you decide to rejoin the YMCA in the future, and your membership has lapsed more than thirty days, you will be required to pay a $25.00 joiner fee to restart your membership.
We hope to see you again in the future!